Q. How will my package appear upon delivery?
A. All items ship in plain brown boxes with “Probitas Inc.” as the return address. There will be absolutely no way to tell what the box contains without opening it.
Q. How will my order appear on my credit card statement?
A. All orders bill as “Probitas LLC” on your credit card, debit card or paypal statement.
Q. What shipping companies do you use?
A. We use UPS for all deliveries.
Q. Do you ship to P.O. boxes?
A. No, but we can easily ship to a UPS store or distribution center near you. There are thousands scattered throughout the U.S..
Q. Do you ship to dorm rooms / boxes?
A. No. See above question for another option.
Q. Do you deliver on Saturdays?
Q. Where can I pick up my package if I can’t have it shipped to my residence / etc.
A. We can ship all of our products to UPS stores or distribution centers. In order to do so, put your normal address in the address space when ordering – in the notes section, please state the address of the UPS store or distribution center you would like it sent to. Some UPS stores charge a $5 fee for pickup.
Q. How long will it take to receive my order in the U.S.?
A. Orders may take as long as 7 business days domestically (U.S.) – however this is very rare. Around 95% arrive within 3-5 business days (Saturday is not a business day.) Holidays and severe weather may cause delays.
Q. How long will it take to receive my order in a foreign country?
A. Our $12.95 flat rate shipping option is 6-10 day service, delivery within this timeframe is not gauranteed by UPS and we’ve had packages take a month or longer to some far-flung countries (South America really needs to get their postal system figured out…) That being said, most of these packages are delivered within seven business days. Please contact email@example.com if your package has taken longer than 15 business days to arrive and we’ll be happy to look into the issue.
Q. Is expedited shipping available outside of the U.S.?
Q. Can I make a payment anonymously?
A. Yes, we accept Bitcoin, anonymous gift card, and other cryptos and cool stuff. Please contact firstname.lastname@example.org if you have any questions.
Q. What other payment methods do you accept?
A. All major credit cards. We’re open to other payments as well. Have a question? Contact email@example.com
Q. What is Bitcoin? How do I use it?
A. If you are completely unfamiliar, it will probably involve around an hour of your time to set up your accounts and learn how to purchase Bitcoin to then use on our site. Depending on how you would like to purchase your Bitcoin, you may also have to make a trip to the bank, send cash through the mail or meet someone in person. Also, please note that the price of Bitcoin fluctuates wildly… one Bitcoin today may very well be worth 3/4 of a Bitcoin tomorrow. If you’re still interested and have good reason to use bitcoin instead of cc/debit/paypal, then here are a few resources to help you get started:
What is Bitcoin? http://bit.ly/10GnjE3
Please do not send us questions regarding the purchase or use of Bitcoin. If you have it in your (online) wallet, you can use it on our site.
Q. Parts of my order arrived damaged. What can I do?
A. In the rare event of poor quality, damaged, or defective material, please send pictures of the damaged items to firstname.lastname@example.org within two (2) business days of receiving your order. We stand by our products and will send a replacement in most cases.
Q. I want to return some or all of my order. What is the return policy?
A. Due to the nature of our products, returns are not accepted.
Q. I want to exchange some or all of my order. What is the exchange policy?
A. Due to the nature of our products, we do not accept exchanges.
Q. Do you ship internationally?
A. Absolutely. We’ve successfully shipped to over 100 countries.
Q. Will my international package arrive?
A. YES. We have had a nearly perfect (99%+) track record shipping internationally. That being said, it is always possible that customs in your country will refuse to accept our package. In this case, we will refund your purchase price upon our receipt of the returned goods. We will not, however, be able to refund your shipping.
Q. Which countries have you had issues with?
A. Here is an up to date list of countries that we have had issues with:
Russia (some packages do not arrive)
South Africa (some packages take a long time to arrive)
Q. Am I responsible for taxes, duties and fees associated with the order?
A. Yes. Any fees, taxes or duties will be your responsibility upon receipt of the package. We have done our best to make sure that they are as low as possible.